What payment methods do you accept?
We accept payment by credit card, PayPal, and other payment methods indicated on our Site.
What is your return policy?
We accept returns of products within 30 days of purchase. To be eligible for a return, products must be unused and in their original packaging.
How long does it take to receive my order?
We make every effort to ship your products within the timeframe indicated on our Site, but we cannot guarantee delivery dates or times. Delivery times may vary depending on your location and shipping method.
How do I track my order?
Once your order is shipped, we will send you a tracking number and a link to track your package.
What should I do if my order arrives damaged or with missing items?
Please contact our customer service team immediately with your order number and a description of the issue, and we will work to resolve the problem as quickly as possible.
What is your size chart?
Our size chart is available on our Site and is designed to help you choose the right size for your body type. Please refer to the size chart before making your purchase.
How do I care for the clothing I purchased?
We recommend following the care instructions on the clothing label to ensure that your clothing stays in good condition. Generally, we recommend washing in cold water and hanging or laying flat to dry.
Do you offer any discounts or promotions?
We offer discounts and promotions from time to time. Please check our Site or follow us on social media for the latest offers.
Do you have a loyalty program?
Yes, we offer a loyalty program for our customers. Please see our Site or contact customer service for more information.
Can I cancel or change my order after it has been placed?
We process orders quickly, but if you need to cancel or change your order, please contact our customer service team as soon as possible.
How often do you release new collections or products?
We release new collections and products throughout the year. Please check our Site or follow us on social media for the latest releases.
How do I contact customer service if I have a question or concern?
You can contact our customer service team by email or phone. Please see our Site for contact information.
Do you offer international shipping?
Yes, we offer international shipping. Please see our Site or contact customer service for more information.
Can I purchase a gift card?
Yes, we offer gift cards that can be purchased on our Site or in our physical stores.
Do you have any physical stores or are you online only?
We have both physical stores and an online presence. Please see our Site for a list of our physical stores.
Are your products ethically made?
Yes, we are committed to ethical and sustainable manufacturing practices. Please see our Site for more information.
Do you offer custom clothing or personalization options?
We offer some custom clothing and personalization options. Please contact customer service for more information.
Can I get a refund for a sale item?
We do not offer refunds for sale items, but we do offer exchanges or store credit.
What is the estimated delivery time for pre-order items?
The estimated delivery time for pre-order items is indicated on our Site and may vary depending on the product.
What is your privacy policy?
Our privacy policy is available on our Site and outlines how we collect, use, and protect your personal information.
